Many questions are answered in our Knowledgebase.
Browse the FRP Knowledgebase.
See Videos of FRP Introduction, Installation and etc.
Support is available on non-holidays Monday thru Friday 8AM to 5PM Eastern (GMT-5) time permitting, contacting us by email is fastest. Our phone lines are often very busy. If you wish you can leave a voicemail an we will attempt to return your call within one business day. Our phone number is 1-631-576-4250
We respond to email very quickly. It's the best way to reach us. Due to the complexety of issues that can arise with FRP, it's best if you send us the logs (as detailed below) as a zip attachment to your email. This leads to the fastest possible solution to your problem.
Email us at
Phone Support - Limited
Phone and Desktop Session Support are scheduled when needed after our first line email support has not been able to resolve the issue.
Sending us Logs
Send the following files from SOURCE and DESTINATION servers so we can look at the problem from both sides of the "conversation" that takes place between the servers during replication jobs.
Please send the files below zipped up by host name(if they exist).
The files can be zipped, rar, or tar archives.